Terms & Conditions

1. Provider identity and scope

The website enom.gr and services presented under the ENOM – Energy Communications brand operate within the sole proprietorship of DEMERTZIS IOANNIS TOU DIMITRIOU, registered with the Greek General Commercial Registry under G.E.MI. No. 19895330000.

Business/contact address: 57 7is Merarchias Street, 65403 Kavala, Greece. Telephone: +30 2510 600102. The electronic contact address is displayed on the Contact page and in the website footer.

These Terms govern use of the website, online store, physical goods, digital and technical services, telecommunications, hosting, technical support, quoted/custom services and other ENOM transactions.

2. Acceptance

Using a service, placing an order, making a payment or expressly accepting the Terms during checkout constitutes acceptance of the version displayed at the time of the transaction.

Specific written terms applying to an individual product, quotation, contract or service prevail over these general Terms in relation to that specific subject matter.

3. Consumers and business customers

Mandatory consumer protection applies where the customer acts as a consumer. Customers acting for commercial, business or professional purposes are treated as B2B customers and are additionally subject to the commercial provisions of these Terms.

4. Products and services

ENOM uses reasonable efforts to keep descriptions, specifications, images, prices and service information accurate and may correct or update information when necessary.

5. Orders and contract formation

Submitting an order constitutes an offer by the customer and does not automatically constitute acceptance by ENOM.

Before acceptance ENOM may verify availability, payment, customer information, technical feasibility, compatibility, required documents and reasonable fraud indicators.

A manifest pricing, technical or system error does not automatically oblige ENOM to perform a transaction on the basis of the manifestly incorrect information. Amounts actually collected for a transaction that is not accepted will be refunded as required by applicable law.

6. Prices and charges

Applicable prices, taxes, delivery costs and additional charges are presented before a customer becomes finally bound to pay, as required by applicable law.

7. Payment methods

ENOM may offer bank transfer, debit or credit card, electronic payment, cash on delivery where supported, or any other lawful payment method. Available methods may vary by product, service, country or customer type.

8. Banks and payment service providers

Payments may be processed through credit institutions, electronic money institutions or other lawful payment service providers located in Greece, another EU/EEA Member State or, where legally permitted, a third country.

The choice of institution, account and country is an operational and commercial decision of ENOM. For payments within the scope of SEPA, Article 9 of Regulation (EU) No 260/2012 applies where relevant.

9. Payment confirmation and security

A payment is considered completed after final confirmation by the payment provider or actual credit of the funds to the account designated by ENOM.

Where card details are entered directly into a secure environment operated by a third-party authorised payment provider, ENOM does not require or intend to store full card numbers or CVV data on its WordPress server.

10. Fraud prevention

Where objective indicators of fraud, impersonation, unauthorised payment use or material inconsistency exist, ENOM may temporarily suspend performance and request reasonable additional verification to the extent permitted by law.

11. Payment disputes and chargebacks

ENOM may provide lawful evidence of an order, acceptance of Terms, delivery, activation or service performance to the relevant payment provider in response to an unfounded payment dispute.

A technical or banking chargeback procedure does not by itself constitute a final judicial determination of the underlying contractual claim. Double recovery is never permitted.

12. Payment of pre-agreed services

A dedicated Payments facility may allow customers to pay an amount relating to a service, quotation, order, invoice, deposit or other transaction already agreed with ENOM.

Payment itself does not create a different service scope or amend the terms of the underlying quotation or agreement.

12A. Support and remote service payments

ENOM may accept payments for technical support, remote assistance, troubleshooting, configuration, installation, maintenance, consulting, technical intervention or other agreed services, regardless of the country from which the payment is made.

A payment may represent a deposit, partial settlement or full settlement of a service previously agreed with ENOM through a quotation, electronic communication, telephone communication, order system or other appropriate means.

Making a payment does not automatically expand or alter the agreed scope of the service. Additional work, new requirements or changes to the original scope may be separately agreed and charged.

ENOM may request a reference code, quotation or order number, work description or other reasonable information required to identify and correctly allocate the payment.

12B. Order, payment and transaction confirmations

Automated emails, PDF files, order confirmations, payment confirmations, transaction summaries or other electronic documents automatically generated by enom.gr are informational and transactional records describing the relevant order, payment or service.

Such documents do not by themselves constitute a tax invoice, retail receipt or other official fiscal document unless a particular document expressly states that it has been issued as such in accordance with the applicable tax and accounting framework.

Where required by applicable law, the official fiscal document is issued separately by the legally appropriate issuer in accordance with the rules governing the relevant transaction.

An electronic confirmation may nevertheless serve as evidence of the electronic transaction regarding its date, amount, ordered products or services, order or reference number and the other details recorded in it.

If an automated website summary differs from an official fiscal document, the official fiscal document prevails for tax and accounting purposes.

13. Deposits and instalments

Where a deposit has been agreed, commencement or reservation of work may depend on confirmed payment. Any balance remains payable in accordance with the relevant quotation or agreement.

14. Vouchers and value codes

ENOM may issue vouchers or value codes subject to specific conditions. Unless expressly stated otherwise, such vouchers are intended for ENOM goods or services, are not general payment accounts and do not provide a general right to withdraw cash.

Their tax treatment follows applicable VAT and voucher legislation, including applicable rules concerning single-purpose and multi-purpose vouchers.

15. Delivery of physical goods

Available delivery methods, estimated times and applicable costs are displayed where required before checkout. An estimated delivery period does not constitute a specific guaranteed delivery date unless expressly agreed.

16. Consumer right of withdrawal

Consumers entering into distance contracts generally have, where applicable, a fourteen (14) day withdrawal right under applicable consumer legislation and Directive 2011/83/EU.

Statutory exceptions apply, including where legally provided for custom-made goods, fully performed services and digital content following the required express requests and acknowledgements.

17. Immediate commencement of services

Where a consumer requests performance of a service to begin before expiry of the withdrawal period, ENOM may require a separate express request and acknowledgement in accordance with applicable law.

18. VoIP, cloud telephony and digital services

Activation may depend on confirmed payment, technical compatibility, customer information, access to equipment/infrastructure and any legally required supporting documents.

Services relying on telecommunications networks, data centres, DNS, cloud systems, registrars or other independent third-party infrastructure are also subject to the availability of those systems.

No specific SLA or guaranteed uptime is implied unless expressly agreed in writing.

19. Custom projects and additional work

A quotation for websites, e-commerce, hosting, migration, integration, installation, configuration or technical work covers only the agreed scope. Additional requirements or changes may be separately quoted and charged.

20. Customer obligations

Customers must provide accurate information, protect credentials and devices, and promptly report suspected unauthorised access.

21. Harmful or unlawful use

To the extent permitted by law, ENOM may take immediate proportionate protective or temporary suspension measures where there is a reasonable risk of fraud, spam, malware, unauthorised access, attack, unlawful use, infringement of third-party rights or material risk to systems or other users.

22. Intellectual and industrial property

Protected content of enom.gr, including text, descriptions, images, graphics, logos, distinctive signs, design elements, technical documentation, original code and databases, belongs to ENOM or is lawfully used from the respective rights holders.

Except where mandatory law permits otherwise, copying, reproduction, republication, distribution, transmission, modification, translation, commercial exploitation, mirroring, framing or creation of derivative works without prior written permission is prohibited.

23. Scraping, data mining and AI

To the extent permitted by applicable law, ENOM expressly reserves its rights in relation to automated extraction, text and data mining, scraping, crawling, mass downloading, dataset creation and use of protected material for the training, improvement or evaluation of artificial intelligence systems.

This reservation includes the reservation contemplated by Article 4(3) of Directive (EU) 2019/790 where applicable. Mandatory statutory exceptions remain unaffected.

24. Customer projects and reusable ENOM technology

Payment for a project does not automatically transfer ownership of general ENOM frameworks, reusable modules, libraries, methodologies, tools or know-how. Any exclusive transfer must be expressly agreed in writing.

25. Editorial independence

Radio, news and digital media projects technically, commercially or operationally connected with ENOM retain their editorial autonomy in accordance with the organisational structure of each project.

Hosting, technical support, advertising or infrastructure provision does not automatically mean that ENOM adopts every opinion or publication appearing in the relevant medium.

26. Customer-provided content

Customers represent that they hold the necessary rights to content and materials they provide to ENOM for publication, processing or hosting.

For B2B transactions and to the extent permitted by law, a customer is responsible for third-party claims arising solely from unlawful materials or instructions supplied by that customer.

27. Liability

ENOM remains liable as required by applicable law. Nothing in these Terms excludes liability where exclusion is prohibited, including intentional misconduct, gross negligence or other mandatory liability.

For B2B transactions, to the maximum extent permitted by law, no liability is implied for indirect or consequential losses, lost profits or lost business opportunity unless they constitute a direct and legally recoverable consequence of a specific breach.

28. Force majeure

ENOM is not treated as being in delay to the extent performance is prevented by circumstances beyond its reasonable control, subject to applicable law.

29. Institutional and commercial independence – Reservation of rights

Registration in public registries, compliance with publication requirements, issuance of lawful accounting documents, use of banks or financial services and other steps necessary for lawful business continuity do not constitute a waiver of ENOM’s legal claims, defences, objections or remedies.

Such conduct cannot by itself be interpreted as waiver of the lawful right to challenge a particular administrative act, restriction, sanction or measure before the competent authorities or courts. ENOM expressly reserves all lawful rights.

30. No waiver

Delay, omission or temporary tolerance by ENOM in exercising a right does not constitute permanent waiver or consent to a continuing breach.

31. Severability

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent they can operate independently.

32. Complaints

Customers are encouraged to contact ENOM first through the Contact page so that transaction issues may be investigated and resolved. This does not restrict access to competent regulatory, consumer or judicial authorities.

33. Applicable law and jurisdiction

Contracts are governed by Greek law subject to mandatory European Union and consumer protection rules.

Consumers retain all protections provided by Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 concerning applicable law and jurisdiction.

For B2B transactions, where legally valid, the courts of Kavala, Greece shall have jurisdiction, without prejudice to any jurisdiction mandatorily imposed by law.

34. Amendments and versions

ENOM may update these Terms for future transactions. The version presented and accepted at the time of the relevant transaction normally governs that transaction unless a subsequent change is mandatorily required by law.

35. Indicative legal framework

These Terms are interpreted in conjunction with the applicable Greek and European Union legal framework, including, where relevant and applicable:

• Greek Law 2251/1994 on consumer protection, as amended and in force,
• Presidential Decree 131/2003 on electronic commerce and information society services,
• the Greek Civil Code, including in particular the principles and provisions governing good faith, abuse of rights, contractual freedom, contractual liability and sales, including Articles 281, 288, 332 and 361,
• Greek Law 4177/2013 on market rules for products and the provision of services, as amended and in force,
• Directive 93/13/EEC on unfair terms in consumer contracts,
• Directive 2005/29/EC on unfair business-to-consumer commercial practices,
• Directive 2011/83/EU on consumer rights, including distance and off-premises contracts,
• Greek Law 4933/2022 and Directive (EU) 2019/2161 concerning the better enforcement and modernisation of Union consumer protection rules,
• Greek Law 4967/2022 and Directives (EU) 2019/770 and 2019/771 concerning contracts for digital content, digital services and the sale of goods, including goods with digital elements,
• Greek Law 5019/2023 and Directive (EU) 2020/1828 concerning representative actions for the protection of consumers’ collective interests,
• Regulation (EU) 2018/302 concerning unjustified geo-blocking and other forms of discrimination within the internal market, where applicable,
• Regulation (EU) 2023/988 – General Product Safety Regulation (GPSR), where applicable to physical products offered through ENOM,
• Greek Law 4308/2014 on Greek Accounting Standards, accounting records, invoices, retail documents and electronic invoicing, as amended and in force,
• Greek Law 5144/2024 concerning the Greek VAT Code, where applicable to the relevant transaction,
• Regulation (EU) 260/2012, including in particular Article 9, concerning euro credit transfers and direct debits within SEPA,
• Directive (EU) 2015/2366 (PSD2) and Greek Law 4537/2018 concerning payment services, where applicable,
• Commission Delegated Regulation (EU) 2018/389 concerning strong customer authentication and common and secure open standards of communication for electronic payments, where applicable,
• Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR) and Greek Law 4624/2019 concerning the protection of personal data,
• Greek Law 3471/2006 and Directive 2002/58/EC concerning privacy and personal data in the electronic communications sector,
• Greek Law 4727/2020 and Directive (EU) 2018/1972 concerning electronic communications and the European Electronic Communications Code, where applicable to the relevant services,
• Greek Law 5160/2024 and Directive (EU) 2022/2555 – NIS2 concerning cybersecurity and the security of network and information systems, to the extent that the relevant entity or activity falls within their scope,
• Greek Law 2121/1993 on copyright and related rights, as amended and in force,
• Greek Law 4996/2022 and Directives (EU) 2019/789 and 2019/790 concerning copyright and related rights in the Digital Single Market, online transmissions and text and data mining, where applicable,
• Greek Law 4679/2020 on trademarks,
• Regulation (EU) 2022/2065 – Digital Services Act (DSA), where applicable to ENOM services or online functionality,
• Regulation (EU) 2023/2854 – Data Act, where applicable to data access, data use, connected products, data-processing services or cloud services,
• Regulation (EC) 593/2008 – Rome I on the law applicable to contractual obligations,
• Regulation (EU) 1215/2012 – Brussels I bis on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

The above list is indicative and does not limit the application of any other mandatory, specific or subsequent legal provision governing a particular product, service, payment method, electronic communication or transaction.

Where these Terms conflict with a mandatory provision of applicable law, the mandatory provision shall prevail only to the extent required by law.